This document is an official offer (public offer) by Limited Liability Company “ITANDSTART” (ОсОО «АЙТИЭНДСТАРТ») (the “Contractor”) to enter into a paid services agreement on the terms set out below. The offer is addressed to any legally capable individual, sole proprietor or legal entity (the “Customer”), is published on https://itandstart.com and its additional domains https://itandstart.org, https://itandstart.info, https://itandstart.online (together, the “Website”) and is made in accordance with the Civil Code of the Kyrgyz Republic.
1. Definitions
1.1. Offer means this document published on the Website.
1.2. Acceptance means the Customer’s full and unconditional acceptance of the Offer by paying for a Service on the Website by bank card or against an invoice.
1.3. Services means development, improvement and maintenance of websites, web applications and software, server administration, and information technology consulting. The list, scope, timelines and prices of the Services are published in the “Services & Prices” section.
1.4. Order means the Customer’s request for a Service placed on the Website, by phone, e-mail or messenger.
1.5. Brief (technical specification) means the description agreed by the Parties of the requirements for the result: structure, functionality, design and materials.
2. Subject of the agreement
2.1. The Contractor undertakes to provide the Services in accordance with the selected plan and the Brief, and the Customer undertakes to accept and pay for them.
2.2. The scope and price of a Service are defined by the plan description on the Website. Individual terms may be set out in an invoice, an annex or a separate written contract, which prevail over the Offer in case of discrepancy.
2.3. The agreement is concluded upon Acceptance and remains in force until the Parties have fully performed their obligations.
3. Prices and payment
3.1. Prices are stated on the Website in Kyrgyz som (KGS). The price of a paid Order does not change.
3.2. Payment is made by non-cash methods:
- by Visa and Mastercard bank cards through the partner bank’s secure payment gateway on the “Payment” page;
- by bank transfer to the Contractor’s account against an invoice.
3.3. The Customer’s payment obligation is fulfilled when the bank successfully authorises the payment or the funds are credited to the Contractor’s account.
3.4. The Contractor does not receive or store bank card data. Card details are entered on the acquiring bank’s secure page, and payments are confirmed with 3-D Secure. No fee is charged to the Customer for card payments.
3.5. For Services priced above 50,000 KGS, staged payment may be agreed: a 50% advance and the balance before delivery of the result.
3.6. Subscription Services (monthly support) are paid in advance for each calendar month.
3.7. After payment, a payment confirmation is sent to the Customer’s e-mail address.
3.8. Payment deadlines, the payment procedure, supporting documents and delivery terms are set out in the Payment & Delivery Terms, which form part of this Offer.
4. Timelines and delivery of services
4.1. The Contractor starts providing the Service within 2 (two) business days after payment and receipt of the necessary materials and information from the Customer.
4.2. Timelines are stated on the Website in business days and are extended by any delay in the Customer providing materials, answers or approvals.
4.3. Services are provided remotely. The result is delivered electronically (a link to the website, an archive with source code, access to the admin panel and hosting) by e-mail or another agreed channel. No physical delivery takes place; delivery of the result is free and included in the Service price.
4.4. Within the agreed Brief, the Customer may request up to 2 (two) rounds of revisions at the design stage and up to 2 (two) rounds at the development stage. Work outside the Brief is paid separately as agreed by the Parties.
5. Acceptance of services
5.1. Upon completion, the Contractor notifies the Customer and delivers the result. Within 5 (five) business days the Customer accepts the result or sends reasoned comments.
5.2. If no comments are received within this period, the Service is deemed duly provided and accepted.
5.3. A consultation and monthly subscription work are deemed provided once held.
6. Rights and obligations of the Parties
6.1. The Contractor shall provide the Services with due quality and on time, keep the Customer informed of progress and keep the information received confidential.
6.2. The Contractor may engage third parties while remaining responsible for them, and may suspend the Service if payment or the necessary materials are not provided.
6.3. The Customer shall provide accurate information and materials, review and approve results in good time, and accept and pay for the Services.
6.4. The Customer warrants that materials provided to the Contractor (texts, images, trademarks, data) do not infringe third-party rights.
7. Rights to the result and warranty
7.1. Exclusive property rights to the design and source code created under the Order pass to the Customer upon full payment. Open-source libraries and third-party components are used under their own licences.
7.2. The warranty period is 90 (ninety) calendar days from acceptance. During this period the Contractor fixes, free of charge, any errors caused by the Contractor.
7.3. The warranty does not cover changes made by the Customer or third parties, or failures of hosting, domain registrars and third-party services.
8. Cancellation and refunds
8.1. Cancellation and refunds are governed by the Refund & Cancellation Policy, which forms an integral part of this Offer.
9. Liability
9.1. The Parties are liable for non-performance or improper performance of their obligations in accordance with the laws of the Kyrgyz Republic.
9.2. The Contractor’s total liability is limited to the amount paid by the Customer for the relevant Service.
9.3. The Contractor is not liable for lost profits or indirect losses, or for failures caused by third parties (hosting providers, payment systems, telecom operators).
10. Force majeure
10.1. The Parties are released from liability for non-performance caused by force majeure (natural disasters, hostilities, acts of public authorities, large-scale communication failures). The affected Party shall notify the other Party within 5 (five) business days.
11. Confidentiality and personal data
11.1. The Parties shall not disclose to third parties information received in the course of the agreement, except as required by law. At the Customer’s request, the Contractor signs a non-disclosure agreement (NDA).
11.2. The Customer’s personal data is processed in accordance with the Privacy Policy.
12. Dispute resolution
12.1. Disputes are resolved through negotiation. A written claim is mandatory before going to court; the response period is 10 (ten) business days from receipt.
12.2. The agreement is governed by the laws of the Kyrgyz Republic. Unresolved disputes are heard by the court at the Contractor’s location (Bishkek).
13. Term and amendments
13.1. The Offer enters into force upon publication on the Website and is valid indefinitely.
13.2. The Contractor may amend the Offer by publishing a new version on the Website. Amendments do not apply to Orders paid before their publication.
14. Contractor contacts
Phone: +996 771 05 09 27, e-mail: kuznec9870@gmail.com. Registered address: 56 Timiryazev St., Leninsky District, Bishkek, Kyrgyz Republic.
This English version is provided for convenience. In case of discrepancy, the Russian version prevails.
Company details
- Full legal name
- Limited Liability Company “ITANDSTART” (ОсОО «АЙТИЭНДСТАРТ»)
- Short name
- ITANDSTART LLC
- Director
- General Director Dmitry Yuryevich Kuznetsov
- TIN (INN)
- 03009202610197
- OKPO code
- 35299703
- Registration number
- 334584-3301-ООО
- Registration date
- 30.09.2026
- Registered address
- 56 Timiryazev St., Leninsky District, Bishkek, Kyrgyz Republic
- Principal activity (GKED)
- 62.01.0 — Software development
- Phone
- +996 771 05 09 27
- kuznec9870@gmail.com
- Website
- itandstart.com, itandstart.org, itandstart.info, itandstart.online